Last Updated: September 27, 2026

ZAMZILLA LLC d/b/a PetHotels.io (“PetHotels.io,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through our website, mobile applications, services, and online platform (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use PetHotels.io. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you or your household (“Personal Information”).

1.1 Information You Provide to Us Directly

  • Account Registration & Profile: Full name, email address, phone number, password, physical address, and profile photo.
  • Pet Profile Information: Pet name, breed, age, weight, medical/vaccination records, behavioral notes, emergency contact details, and dietary requirements.
  • Service Provider Details: Business name, tax identification number/SSN (for tax reporting), licensing documents, insurance verification, service offerings, rates, and business address.
  • Payment Information: Payment card numbers, billing addresses, and bank account details (processed securely through third-party payment processors; we do not store full payment card numbers).
  • Communications: Messages sent through our Platform, customer support inquiries, feedback, and reviews.

1.2 Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, unique device identifiers, pages viewed, time spent on pages, referral links, and crash data.
  • Location Data: Geolocation data (GPS, IP-derived location) to connect Pet Parents with nearby Service Providers, subject to your device settings.
  • Cookies and Tracking Technologies: Cookies, web beacons, and local storage to keep you logged in, remember preferences, and analyze Platform traffic.

2. How We Use Your Information

We use the information we collect for the following business and operational purposes:

  • Platform Operations: Facilitating account creation, directory listings, service bookings, and payment processing.
  • Communication: Sending booking confirmations, service updates, administrative alerts, and responding to support tickets.
  • Matching & Search Services: Connecting Pet Parents with local pet care facilities and independent providers based on location and preferences.
  • Safety & Security: Verifying user identities, detecting and preventing fraud, conducting background checks (where applicable for Service Providers), and enforcing our Terms of Service.
  • Marketing & Improvements: Sending promotional communications (where permitted), conducting user surveys, and analyzing usage trends to improve platform functionality.
  • Legal Compliance: Complying with applicable legal obligations, tax laws, and lawful government requests.

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

  • Between Users: When a booking is requested or confirmed, necessary details (e.g., Pet Parent name, pet health profile, emergency contact, or Service Provider address and contact info) are shared between the respective parties to facilitate service delivery.
  • Service Providers & Vendors: We share data with trusted third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting, email delivery, customer support, and analytics).
  • Business Transfers: If ZAMZILLA LLC undergoes a merger, acquisition, restructuring, bankruptcy, or sale of company assets, user information may be transferred as part of that transaction.
  • Legal Requirements & Safety: We may disclose information if required to do so by law, court order, or subpoena, or if we believe in good faith that disclosure is necessary to protect the rights, property, safety, or health of PetHotels.io, our users, animals, or the public.

4. Cookies and Analytical Tools

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for account authentication, security, and basic core functions.
  • Analytics Cookies: Help us understand how visitors interact with our Platform (e.g., Google Analytics).
  • Managing Cookies: You can adjust your web browser settings to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain Platform features.

5. Data Retention & Security

5.1 Data Security

We implement reasonable technical, administrative, and physical security measures—including SSL encryption and access controls—to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no electronic transmission over the Internet or data storage system is guaranteed to be 100% secure.

5.2 Data Retention

We retain personal information for as long as your account remains active or as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, enforce agreements, and comply with legal or financial obligations.

6. Your Rights and Choices

Depending on your place of residence, you may have the following rights regarding your Personal Information:

  • Access & Portability: Request access to the personal data we hold about you and receive a portable copy.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions (such as tax compliance or active bookings).
  • Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any promotional email.

To exercise any of these rights, please submit a request to le***@*******ls.io.

7. Children’s Privacy

PetHotels.io is strictly intended for use by individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 13 (or 16 in certain jurisdictions). If we learn that we have inadvertently collected personal data from a minor, we will delete that information immediately.

8. State-Specific Privacy Rights (California & Nevada Residents)

  • Nevada Residents: Nevada law provides residents the right to opt out of the sale of certain personal information. ZAMZILLA LLC does not sell consumer personal information. However, Nevada residents may submit an opt-out request to le***@*******ls.io.
  • California Residents (CCPA/CPRA): California residents have specific rights regarding personal information, including the right to know what personal data is collected, request deletion, correct inaccurate data, and opt out of the sharing of personal data for cross-context behavioral advertising. We do not discriminate against users who exercise these rights.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. For significant updates, we will provide additional notice (such as a website banner or direct email notification). Continued use of PetHotels.io following the posting of changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

ZAMZILLA LLC d/b/a PetHotels.io

4471 Dean Martin Drive #1402

Las Vegas, NV 89103 USA

  • Email: le***@*******ls.io
  • Phone: (510) 552-2676